Where FirstFive is based in? What is the workforce?
We are headquartered in Kyiv, Ukraine. Kyiv is the capital of Ukraine, and is a one of the fastest growing cities. We have a very talented team of great people, majority of which are in Kyiv.
What is your core expertise and industry experience?
We have an extremely talented team who can build great Mobile Apps, Websites and Games. When we started in 2015, we began with web development. Since then, we’ve come a long way, especially since the increase usability of smart phones. We’ve developed very successful projects for web, mobile apps and games all these years.
Does your company provide paid support contract?
Yes, we do. You may ask for extension of our project support after the project is completed. Nevertheless, the charges depend vary from project to project. You may ask this once the project size and scope is defined.
What about secrecy of my Idea?
Everything begins with an Idea and we know – each idea is precious. We take great responsibility in ensuring your idea remains confidential. To accompany our commitment, we sign Non-Disclosure Agreement (NDA) right before any discussion. Even during the project development – we ensure strict security and confidentiality measures to nullify unauthorized sharing of information. We also have a legal agreement with all of our employees for maintaining security and trust.
Do you re-use code?
It is a tricky question to be honest. We do not re-use your proprietary algorithms, license keys, trade secrets, trademarks, patented processes anywhere else. However, considering the authoring process of producing the code, we do use lot of open source libraries and our own libraries to save development time and avoid re-inventing the wheel all over again. This ensures you do not have to pay for something that can be produced quicker and with more quality.
What is your project development methodology?
Every project is unique and requires a fresh approach, but most projects pass through the some of the most common project development steps – i.e. Requirement gathering, analysis, solution consulting, wireframe / prototyping, UI design, development and testing. However, depending on the scope and type of the project, the sequence and selection of steps may vary.
Can you send over the resources onsite for initial startup?
Yes, if the project requires it and where our representatives are present, we will be happy send over the resource onsite for initial startup. Nevertheless, in case where our office is not present in your city/country and if the project is big, we may visit your place from our corporate office.
Do you work according to client’s time zone?
All of our development team works in Ukraine. However, depending on the nature of the work, specific situation and in case of special meetings, we can certainly stay awake to ensure we connect during your working hours. However, we’d prefer having this be scheduled prior to the event so that we can plan our rest of the schedules accordingly.
What is the Quality Control Methodology which you have in place?
We follow robust process to ensure the best quality. For software testing, we use black box method. We have dedicated division for QA and QC that ensures every project is scanned through them. Covering all the different kinds of testing, they give a final ‘OK’ before the final handover and deployment.
Do you have Service Level Agreement in place?
Yes, we do have.
What’s your pricing model?
We have a very simple models. We work based on “Fixed Scope” model, where we give you finite timeframe and fixed price. The second scenario is for “Evolving Scope” – where you’re not sure how big or detailed the project is going to grow. In this case, we will compose a team of different technology experts who will work with you on building project as it evolves. Since it is difficult to determine short deadline for such projects – we charge you for each team player that is required on per month bases. In both Fixed Scope and Evolving Scope – we let you know the milestones on which you have to make payment. In most general cases, these payment milestones are tightly aligned with the delivery milestones.
How do we communicate the project development team?
We use varies method for project communications so you can choose the best one for you. We sign you up in there and loop you in with the rest of FirstFive team who’s going to work on your project. Apart from basecamp – we of course use Email and Skype. You’ll generally discuss with a Project Manager and Tech Lead – but we’re not having constraints in case you want to speak to any member of the team who’s working on your project.